Support

Last updated 20 August 2026

Need help with SkyPass? Email hello@sky-pass.ge and include:

• Your SkyPass app version and build number.
• Your iPhone model and iOS version.
• What you expected to happen and what happened instead.
• The approximate time of the problem and whether it happened more than once.

Do not send passwords, sign-in tokens, passport information, full accommodation addresses, or other sensitive travel details.

Common help

A trip is still generating

Keep SkyPass open briefly and check your connection. If generation fails, your trip and entered planning details remain available so you can retry.

Place search is unavailable

You can continue with manual place entry. Provider limits or network conditions may temporarily affect autocomplete and nearby search.

An invite does not open SkyPass

Install the latest TestFlight or App Store build, open the invite on the iPhone where SkyPass is installed, and tap Open in SkyPass on the invite page. The invite may be expired, revoked, or already fully used.

Delete your account

Open Profile, choose Delete account, and confirm. This permanently deletes the account, owned trips, plans, and profile details. Owned shared trips will no longer be available to collaborators.

If you cannot access the app, email hello@sky-pass.ge from the address associated with your account. SkyPass may need to verify the request.

Travel-information disclaimer

SkyPass can help organize a trip, but entry rules, opening hours, schedules, prices, safety conditions, and AI-generated suggestions can change or be incorrect. Confirm critical information with official authorities, carriers, venues, and qualified professionals.

Contact

Support and privacy requests: hello@sky-pass.ge
We aim to reply within three business days.